Shipping Policy

Thank you for choosing our collection of kettles, glassware, and mugs. We understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy outlines all details regarding our order processing, delivery timelines, packaging standards, shipping costs, and other important information to ensure a smooth and transparent delivery experience for every customer.
Our order processing time typically takes 1-3 business days (Monday to Friday, excluding public holidays). During peak seasons, promotional periods, or due to unforeseen circumstances, processing time may extend to 4-5 business days. We prioritize processing orders in the sequence they are received, and you will receive a confirmation once your order has been shipped, including details to track your package. Please note that processing time does not include shipping or delivery days, which vary based on your location and selected shipping method.
We offer shipping to most countries and regions worldwide, with dedicated shipping partners to ensure reliable and efficient delivery. Domestic shipping timelines generally range from 3-7 business days, while international shipping timelines vary between 7-21 business days, depending on the destination country, customs processing, and local delivery services. Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by the destination country, which are the sole responsibility of the customer. We have no control over these additional charges and cannot predict their amount, so we recommend checking with your local customs office for more information before placing an order.
Given the delicate nature of our products—including glassware and ceramic mugs—we take extra care in packaging to ensure they arrive safely at your doorstep. Each item is individually wrapped in protective bubble wrap or foam, placed in a sturdy cardboard box with additional padding (such as recycled paper or foam inserts) to prevent movement during transit. Kettles, especially those with electrical components, are packaged in their original manufacturer boxes, which are then placed in an outer shipping box for added protection. We regularly test our packaging methods to minimize the risk of damage, but if your order arrives broken, chipped, or damaged, please refer to our Returns & Refunds Policy for instructions on how to proceed.
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. You can view the exact shipping cost for your order by adding items to your cart, entering your shipping address, and proceeding to the checkout page—no need to complete the purchase to see the shipping fee. We occasionally offer free shipping promotions for orders that meet a minimum purchase requirement; details of these promotions will be clearly displayed on our website when available.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available for your shipping method and destination). You can use this tracking number to monitor the status of your delivery directly through our shipping partner’s website. Please note that tracking information may take 24-48 hours to update after your order is shipped, due to processing delays with the shipping carrier.
We are not responsible for delays caused by factors beyond our control, including but not limited to: customs delays, weather conditions, natural disasters, carrier strikes, or incorrect shipping information provided by the customer. To avoid delivery issues, please ensure that your shipping address is complete, accurate, and includes all necessary details (such as apartment numbers, zip codes, or postal codes). If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-shipping, and additional shipping costs may apply.
If you have any questions about our shipping process that are not addressed in this policy, please refer to our FAQ section or reach out through the appropriate channels provided on our website. We are committed to providing you with a seamless shopping experience, from the moment you place your order to the moment your new kettles, glassware, or mugs arrive at your home.